Terms & Conditions

Welcome to Thekuawali.in. These Terms & Conditions (“Terms”) govern your access to and use of our website and services. By accessing, browsing, or placing an order on Thekuawali.in, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Thekuawali

Thekuawali.in is an online platform offering homemade sweets and food items, including but not limited to Thekua, Laddoos, dry fruit items, and other traditional products.

All products are prepared with care, following hygiene standards, and are primarily made-to-order.

2. Eligibility to Use

• You are at least 18 years of age, or using the website under parental/guardian supervision
• You are legally capable of entering into a binding contract under Indian law

3. Account & User Responsibilities

• You agree to provide accurate, complete, and current information while placing orders
• You are responsible for maintaining the confidentiality of your login credentials
• Any activity under your account will be deemed to be done by you

Thekuawali.in reserves the right to suspend or terminate accounts found to be providing false or misleading information.

4. Products & Pricing

• All products are homemade; slight variations in shape, size, color, or taste may occur
• Product images are for illustrative purposes only
• Prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise
• Thekuawali.in reserves the right to change prices, availability, or offers without notice

5. Order Placement & Acceptance

• Placing an order does not guarantee acceptance
• Thekuawali.in may accept or reject orders at its discretion
• Order confirmation will be sent via SMS, WhatsApp, or Email

Once preparation has started, orders cannot be modified or cancelled except as stated in our Return & Refund Policy.

6. Payments

• UPI
• Debit / Credit Cards
• Net Banking
• Wallets

All payments are processed through secure third-party gateways. Thekuawali.in does not store card or banking details.

7. Shipping & Delivery

• Delivery timelines are estimates and may vary due to external factors
• Risk of loss or damage passes to the customer upon delivery
• Thekuawali.in is not responsible for courier delays
• Please ensure availability at the delivery address

8. Returns, Refunds & Cancellations

Returns, refunds, and cancellations are governed by our Return & Refund Policy, which forms an integral part of these Terms.

9. Intellectual Property

All content on Thekuawali.in, including logos, text, images, graphics, and website design, is the property of Thekuawali.in and protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

10. Prohibited Activities

• Unlawful or fraudulent use of the website
• Uploading malware or harmful code
• Unauthorized access attempts
• Misuse of offers or discount codes

11. Limitation of Liability

12. Indemnification

You agree to indemnify and hold harmless Thekuawali.in, its owners, employees, and partners from claims arising out of your use of the website or violation of these Terms.

13. Privacy Policy

Your use of Thekuawali.in is also governed by our Privacy Policy.

14. Force Majeure

Thekuawali.in shall not be liable for delays or failure caused by events beyond reasonable control, including natural disasters, pandemics, strikes, or technical failures.

15. Modification of Terms

Thekuawali.in reserves the right to modify these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.

16. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Courts located in India shall have exclusive jurisdiction.

17. Contact Information

Thank you for choosing Thekuawali.in ❤️